Privacy Policy

Information We Collect

When you work with us, we gather different types of information depending on how you're using our services. Some of it you give us directly. Other bits we collect automatically when you interact with our platform.

Information You Provide

This includes what you share when you sign up, fill out forms, or communicate with our team:

• Your name, email address, phone number, and business address
• Company information including business structure, registration details, and industry sector
• Financial data like revenue projections, funding history, and capital requirements
• Business plans, pitch decks, and supporting documentation
• Communications you send to us through email, forms, or during meetings
• Payment information when you engage our services

Information We Collect Automatically

When you visit our website or use our platform, we collect some technical information to help improve your experience:

• Device information including IP address, browser type, and operating system
• Usage data like pages visited, time spent, and navigation patterns
• Cookies and similar tracking technologies (you can control these in your browser)
• Log data that helps us troubleshoot technical issues

How We Use Your Information

We use the information we collect for specific purposes related to helping you raise capital. We're not selling your data or using it for unrelated marketing.

Sharing Your Information

We share your information with specific parties who help us deliver our services. But we're selective about it.

Who We Share With

• Potential Investors: With your explicit permission, we share your business information with investors who match your funding criteria. You control what gets shared and when.
• Professional Advisors: We work with lawyers, accountants, and financial consultants who may need access to your information to support your fundraising efforts.
• Service Providers: Companies that help us run our platform—like hosting providers, payment processors, and communication tools—have limited access to your data.
• Legal Authorities: If required by Australian law or to protect rights and safety, we may disclose information to government agencies or law enforcement.

Everyone we share data with is bound by confidentiality agreements. They can't use your information for their own purposes.

Your Rights Under Australian Privacy Law

The Australian Privacy Act gives you several rights regarding your personal information. Here's what you can do and how to do it:

To exercise any of these rights, send an email to info@lorenthavix.com with your request. We'll verify your identity and respond within the timeframes required by law.

How We Protect Your Information

Security matters a lot when you're dealing with business-sensitive information. We use multiple layers of protection:

• Encryption for data in transit and at rest using industry-standard protocols
• Restricted access controls—only team members who need information to do their jobs can access it
• Regular security audits and vulnerability assessments
• Secure data centers with physical access controls
• Staff training on data protection and confidentiality
• Incident response procedures in case something goes wrong

No system is completely foolproof, but we're committed to maintaining strong security practices. If we detect a breach that affects your information, we'll notify you as required under Australian law.

Data Retention

We keep your information for as long as you're working with us, plus whatever period Australian regulations require for financial records. That's usually seven years after your last interaction with us.

After that period, we securely delete or anonymize your data unless there's a legal reason to keep it longer—like an ongoing legal matter or regulatory investigation.

If you close your account or ask us to delete your information earlier, we'll do so within 90 days. Some records may be retained in backup systems for a limited additional period before permanent deletion.

International Data Transfers

Most of your data stays in Australia, stored in secure data centers within the country. However, some of our service providers operate internationally, which means your information might be transferred overseas.

When this happens, we make sure these transfers comply with Australian Privacy Principles. We use standard contractual clauses and ensure that overseas recipients provide adequate protection for your information.

Countries we may transfer data to include the United States (for cloud services) and the European Union (for certain software tools). All of these have appropriate safeguards in place.

Cookies and Tracking

Our website uses cookies—small text files that help us remember your preferences and understand how you use the site. Some are essential for the site to work properly. Others help us improve your experience.

Types of Cookies We Use

• Essential Cookies: Required for login, security, and basic site functionality
• Analytics Cookies: Help us understand which pages are popular and how people navigate the site
• Preference Cookies: Remember your settings and choices

You can control cookies through your browser settings. Keep in mind that blocking certain cookies may affect how the site works for you.

Changes to This Policy

We update this policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email or through a prominent notice on our website.

The "Last updated" date at the top shows when the current version took effect. We recommend checking back periodically, especially if it's been a while since you reviewed it.

Questions and Complaints

If you have questions about how we handle your information, or if you're not happy with our privacy practices, we want to hear from you. Most issues can be resolved quickly through a conversation.

Start by contacting us directly using the information below. We'll respond within five business days and work with you to address your concerns.

If you're not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC). They're the independent authority that oversees privacy law in Australia.